Privacy Policy

This privacy policy explains how Greenyard NV, a company incorporated and existing under the laws of Belgium with its registered office at Belgium, 2860 Sint-Katelijne-Waver, Strijbroek 10 and registered in the legal entities register (KBO) under number BE0402.777.157 (hereinafter – “we” or “us”) handle, control and make use of your personal data (“Personal Data”). This website is a Website owned and operated by Greenyard who control and make use of your Personal Data collected via this Website. Greenyard is the Controller of any Personal Data collected via this Website. We want to make sure that you understand our policies and practices regarding data protection. Therefore, we encourage you to read this privacy policy carefully.

We commit to protect your personal data
We are committed to protect the security and confidentiality of your personal data. We use appropriate technical and organisational measures in such a manner that processing will meet the requirements of the national and European Union laws and ensure the protection of your privacy rights. If you have any questions about how we handle or protect your personal data, please do not hesitate to contact us using the details below.

Your Personal Data will be Processed in accordance with applicable data protection and privacy laws and regulations, including the General Data Protection Regulation (EU) 2016/679 of 27 April 2016 and implementing local laws, as may be amended, replaced or repealed from time to time (“Data Protection Laws”). For the purposes of this Privacy Policy, “Personal Data”, “Controller”, “Processor”, “Data Subject” and “Process/Processing’ shall have the same meaning as in the applicable Data Protection Laws.

What personal data we process
Personal Data is collected when you voluntarily submit it through a form on this Website, if you register or use one of our Website or online services. This Website automatically collects certain data concerning its visitors and how they interact with the Website as described below under ‘When you use one of our Website or online services’. Some information collected automatically in this way will constitute Personal Data and may be collected via cookies and other tracking technologies. Aggregate information (that does not constitute Personal Data, such as how many times visitors log onto our Website) may also be collected. We explain more about our use of cookies and tracking technologies in our cookie policy.

Personal Data is collected when you voluntarily submit it through a form on this Website, if you register or use one of our Website or online services. This Website automatically collects certain data concerning its visitors and how they interact with the Website as described below under ‘When you use one of our Website or online services’. Some information collected automatically in this way will constitute Personal Data and may be collected via cookies and other tracking technologies. Aggregate information (that does not constitute Personal Data, such as how many times visitors log onto our Website) may also be collected. We explain more about our use of cookies and tracking technologies in our cookie policy.

• When you register to receive our newsletter, we may collect your name, email address, telephone number, country, choice of language and personal data regarding the selection of the type of product.

• When you contact our helpdesk, we will collect identification and payment data as relevant for the sale and delivery of our products or to respond to your query or complaint and, as far as necessary, for the handling and fulfilment of the order and complaint and on-going provision of our products.

• When you use one of our Website or online services, we may collect information about the device you use to access our Website, your browser type, operating system, IP address, domain name, number of times you visited the Website, geographical location, referral source, length of visit, page views, website navigation paths and details of the frequency and timing of your use of the service, dates you visited the Website, date and time of an online request, the time required to download information you requested, error codes generated while your browser is in contact with our Website and the amount of time you spent viewing the Website.

• When you engage with us through social media e.g. Facebook, we may collect login information and any Personal Data you voluntarily provide, such as opinions, or messages you post on our social media pages. If you upload content, including your Personal Data, to a social network and then tag our Website, your submission will also be subject to that social network’s terms of use and privacy notice, even where you post on an official Greenyard page on the social network. We do not have control over these terms of use and privacy policies and have not reviewed their adequacy. You should therefore review these before submitting any Personal Data.

Collection of Data: legal basis
The legal basis for collecting and processing Personal Data depends on the purpose of collection and hence are:

• In our legitimate interest, subject always to your interests and fundamental rights. For example we use Personal Data in order to ensure that this Website functions properly and that we protect this Website and your Personal Data against unauthorized access;
• For the execution of a contract in case you are a customer placing or asking information about an order or about our products, or to take steps to enter into a contract;
• Based on consent, in such cases as required by law. For example the sending of direct marketing. You can withdraw your consent to any processing activity we carry out on this basis;
• Compliance with a relevant legal or regulatory obligation that we have. For example, maintaining records in accordance with health and safety, tax, audit or company law requirements.

Where the basis of Processing is your consent, you have the right to withdraw your consent, and therefore prevent that Processing, at any time. Please contact us by sending us an email at [email protected] if you would like to withdraw your consent.

Why we process your personal data: purpose
Over het algemeen kunt u onze website bezoeken zonder ons enige persoonlijke informatie te verstrekken. Van tijd tot tijd kunnen we echter uw persoonlijke gegevens verwerken om u te voorzien van informatie die u hebt aangevraagd voor de volgende doeleinden:

For internal business purposes

We may use Personal Data for internal business purposes such as:

• to improve our products in order to make them fit for our customers’ needs and to draw insights in relation to possible improvements;
• to improve our services to you and customize your browsing experience. Some of the information (particularly the information collected by cookies and other tracking technology) helps us improve our website; and
• to track any fraudulent activities and other inappropriate activities and monitor content integrity on our website.

To communicate with you

We will use your Personal Data to respond to your queries and/or complaints about our products or services, and to provide you with important information about your account and our products.  The provision of some Personal Data may be necessary in order to resolve a query or complaint effectively.

To carry out marketing activities

Subject to your consent if required under applicable law, we may use your Personal Data to carry out direct marketing activities for Greenyard’s products and services (including the sending of our newsletter if you subscribe thereto). You may at any time request that we discontinue sending you such materials.

You have the right, without having to provide any reason, to prevent the processing of your Personal Data for the purposes of direct marketing. Please contact us by sending us an email at [email protected] if you would like to exercise this right. 

Where more detailed purposes are the reason for the collection, we have issued specific privacy policies to cover these more accurately.

How long we keep your personal data
We will not retain your personal data for longer than it is necessary to fulfil the purposes outlined in this privacy policy. Greenyard may keep your personal information for a longer period of time if required to do so by law, regulatory, tax or accounting requirements. In specific circumstances we may also store your Personal Data for longer periods of time so that we have an accurate record of your dealings with us in the event of any complaints or challenges, or if we reasonably believe there is a prospect of litigation relating to your Personal Data or dealings.

Please contact us by sending us an email at [email protected], if you have any questions regarding how long we store your Personal Data.

Use of Cookies and other Tracking Technologies

This websites uses certain monitoring and tracking technologies (such as cookies, beacons, pixels, tags and scripts).  These technologies are used in order to maintain, provide and improve our services on an ongoing basis, and in order to provide our customers with a better experience.  For example, thanks to these technologies, we are able to maintain and keep track of our customers’ preferences and authenticated sessions, to better secure our services, to identify technical issues, user trends and effectiveness of campaigns, and to monitor and improve the overall performance of our services. You can find out more information about the cookies that we use on our websites by reading our cookie policy.

To whom we will disclose your personal data
Although we may provide your Personal Data to service providers that process Personal Data on our behalf as Processors, we do not share your Personal Data with third parties for secondary or unrelated purposes, except as explained below or as otherwise indicated at the time of collection of the data in accordance with applicable law. These service providers with whom we share your Personal Data have agreed to confidentiality restrictions and use of any Personal Data we share with them will be solely for the purposes of providing the contracted service to us. These service providers include IT service providers who help manage our IT and back office systems.

In case of such personal data sharing, we will enter into data processing agreement with these vendors, to ensure that your personal data is always processed in accordance with applicable laws.
The sharing of Personal Data may include transfers outside the European Economic Area, including in countries that may not offer the same level of data protection as in the European Economic Area. We have taken and will take appropriate safeguards so that Personal Data remain subject to appropriate level of protection in accordance with applicable data protection law for the purposes identified above. These include implementing the EU Model Clauses, requiring third parties to have appropriate protection in place, firewalls, passwords, etc.

Where appropriate, Personal Data may be disclosed to law enforcement, regulatory or other government agencies, or third parties where necessary or desirable to comply with legal or regulatory obligations or requests or for the purposes identified above.

What happens if the privacy policy changes
We may update this privacy policy periodically at our discretion. In that case, an updated version of this Privacy Policy will reflect those changes and we will notify you of such changes by updating the effective date at the top of this Privacy Policy. Without prejudice to your rights under applicable law, Greenyard reserves the right to amend this Privacy Policy from time to time to reflect technological advancements, legal and regulatory changes and good business practices.

Your rights.
The GDPR and its implementing legislation give you several rights to manage your Personal Data. These rights are:

• the right to access the Personal Data which we hold about you;
• the right to request that this Personal Data be corrected, limited or deleted;
• the right to object to the processing of the Personal Data;
• Personal data that you have transmitted to us, can be requested back in a machine readable format;
• If you are of the opinion that we have not properly treated your Personal Data, you also have the right to launch a complaint. Our lead Data Protection Authority is the Belgian Data protection Authority (https://www.dataprotectionauthority.be/citizen), whom you can contact in such case. You have also the right to lodge a complaint with your local data protection supervisory authority at any time.

The easiest way to exercise your rights is to send a simple mail, specifying your request to [email protected].

We highly value your privacy and would kindly request that for any questions or concerns you have on the use of your Personal Data, you can contact us first via the above email address.

Limitation of liability

We take all reasonable measures to ensure confidentiality of the Personal Data it collects. If you communicate with us through the websites or via mail, you should be aware that transmission of Personal Data via the Internet or email is never without risk. To the fullest extent permitted by law, you agree, therefore, that any possible direct or indirect damage that you might suffer following an illegal or wrongful use of his or her Personal Data by third parties who do not have authorization to do so, can never be allocated to nor recovered from us.